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ITIL V3 Foundations Certification. IT learns the value of service management, process, and quality.
Attend three WebEx sessions, 4 hours per day, take the ITIL V3 Foundations Certification test, and get ITIL Certified. Easy! And Important!! Us IT folks tend to value technical and product skills more highly than services management skills. Want proof? Look at the service desk and end user support at the bottom of IT pay grades. Crazy! They have more interaction with our customers than anyone! The principles you learn here will be directly applicable to your daily job, whether you're in IT Operations or Development. Every IT manager should be proficient with this method of delivering best practice IT services to our business clients. For a CIO, this approach should be top-of-mind and part of your 2011 strategic plan. Sign up at Omnikron University and tell them RJ sent you!
What is ITIL?
ITIL is the abbreviation for the guideline IT Infrastructure Library, developed by CCTA, now the OGC (Office of Governance Commerce) in Norwich (England) developed on behalf of the British government. The main focus of the development was on mutual best practices for all British government data centers to ensure comparable services. Today ITIL is the worldwide de-facto-standard for service management and contains broad and publicly available professional documentation on how to plan, deliver and support IT service features.
From ITIL 1.0 to 3.0
In the beginning ITIL was a series of more than 40 manuals about IT service management consisting of 26 modules. This first large library is also known as ITIL 1.0. Between 2000 and 2004 due to the continuous service improvement and the adaption to the current situations in the IT environment ITIL 1.0 was modernized in a major release and combined into eight core manuals: ITIL 2.0. In the early summer of 2007 ITIL 3.0 was published. It established a completely new structure. It comprises three major areas:
ITIL Core Publications
ITIL Complementary Guidance
ITIL Web Support Services
ITIL Core Publications
The ITIL core publications form a set of five manuals that illustrate a lifecycle model from service strategy, service design up to continuous service improvement. The manuals contain these titles and subjects:
Service Design (models for productive operation)
Service Transition (service implementation/launch)
Service Operation (productive operation of services)
Continual Service Improvement
ITIL Foundations V3. IT Re-Tooling for Customer Service
How using SCRUM generates increased productivity.
What is a Scrum-Master? What does he/she do?
The Agile Manifesto. (note that the items on the right are also valued..)